Frequently Asked Questions


In general, what is the lead-time for new orders?

All orders of in-stock items received by 3 pm EST are shipped same-day. Temperature sensitive items are packaged using blue ice to maintain stability during transit.

Do you offer free samples of your products?

Yes, samples are available for many of our popular products. Samples must be shipped to a valid business or institution address. Please note that the free sample program is intended to provide researchers with a commitment-free method for the initial evaluation of products only. Please visit our request a sample page for a list of eligible products.

Do you offer free shipping?

Yes, on orders of $400 or more you will receive free shipping within the US and Canada. This is only applicable to reagents and consumables.

How do I request a price quotation for your products?

List pricing is available on product pages. To obtain an official price quote for any of our products, please fill-out this request form so that we may fulfill your inquiry.

Is bulk pricing available?

Bulk discounting is available for most items. Please contact us about which items you’d like to purchase and in what quantities. A member of our business development team will respond to you with pricing.

Do you offer custom solutions and OEM-white label packaging?

Yes, please contact us to initiate a conversation about your specific requirements.